Last updated 12 August 2026
This policy applies to ZOTO subscriptions and paid services.
Items shown in grey brackets are being finalised with our legal advisors.
- Free-tier features carry no refund obligation.
- Paid subscription: a pro-rata refund is given only where required by the EU 14-day withdrawal right for unused digital services. Otherwise no refund is due for a partial period once the service has been accessed, subject to local consumer law.
- Parcel forwarding: refunds or compensation for lost, damaged or delayed parcels are subject to the courier partner's liability caps, including international air-freight convention limits.
- Partner Brand discount disputes (for example a discount not honoured) are first routed to the Partner Brand. ZOTO will mediate but is not the guarantor of Partner Brand performance.
- Chargebacks and fraud: ZOTO may permanently suspend accounts that file fraudulent chargebacks after service consumption.
You can cancel your subscription at any time in-app. For refund requests, contact hello@zoto.ie with your account email and the transaction date.